WhatsApp Privacy Policy
Effective Date: 23 December 2009
At Goldstar Credit Pte Ltd (“Goldstar Credit”, “we”, “our”, or “us”), protecting the confidentiality of your personal information is an important part of the way we conduct our business. This WhatsApp Privacy Policy describes how personal data shared through our official WhatsApp Business account is collected, used, safeguarded, and managed in accordance with applicable laws in Singapore, including the Personal Data Protection Act 2012 (PDPA).
By communicating with us through WhatsApp, you acknowledge that you have read and understood this policy.
1. Personal Information You Provide
Depending on the nature of your enquiry, you may voluntarily provide information that enables us to identify or communicate with you. This information may include:
- Your full name
- Mobile telephone number
- Messages exchanged via WhatsApp
- Documents or information voluntarily shared
- Any additional information necessary to respond to your enquiry
We only collect personal data that is reasonably necessary to provide assistance and manage our customer communications.
2. Purpose of Collection
Personal information collected through WhatsApp may be used for the following purposes:
- Responding to enquiries
- Providing customer assistance
- Verifying identity where appropriate
- Maintaining communication records
- Improving service quality
- Meeting legal and regulatory obligations
We will not use your personal information for unrelated purposes unless permitted by law or with your consent.
3. Communicating with Us via WhatsApp
WhatsApp Business is provided as a convenient communication channel for our customers.
WhatsApp is operated by Meta Platforms, Inc. Your use of WhatsApp is also subject to WhatsApp’s own Terms of Service and Privacy Policy.
Although we take reasonable steps to protect personal information under our control, internet-based communications cannot be guaranteed to be completely secure.
Please avoid sending passwords, banking credentials or other highly confidential information unless specifically requested through a secure process.
4. Sharing of Information
We may disclose your personal information only where disclosure is reasonably necessary, legally required, or otherwise permitted under applicable laws.
Goldstar Credit does not sell, lease, or trade your personal information to third parties.
5. Data Retention
Personal information obtained through WhatsApp will only be retained for the period necessary to satisfy operational, legal, regulatory, or business requirements.
Records that are no longer required will be securely deleted or otherwise disposed of in accordance with our internal practices.
6. Security of Personal Data
Appropriate administrative, technical, and organisational safeguards are maintained to protect personal information from unauthorised access, disclosure, misuse, alteration, or loss.
While we continually review our security practices, no electronic transmission or storage method can be guaranteed to be entirely secure.
7. Your Rights Under PDPA
Subject to applicable laws, you may request to:
- Access personal information held by us
- Correct inaccurate or incomplete personal information
- Withdraw consent where applicable
Requests relating to your personal data may be submitted using the contact details below.
8. Enquiries and Data Protection Contact
For questions regarding this WhatsApp Privacy Policy or your personal data, please contact:
Goldstar Credit Pte Ltd
Blk 190 Lorong 6 Toa Payoh (Toa Payoh Central) #01-576 Singapore 310190
6252 0088 (Toa Payoh)
6384 0088 (Midtown)
9. Policy Revisions
This policy may be reviewed and updated periodically to reflect changes in our business operations, legal obligations, or regulatory requirements. Any revised version will become effective upon publication and will replace all previous versions.
